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Bespoke Order Policy, Artisan Furniture, India

Artisan Furniture’s bespoke program enables our Indian trade partners to commission handcrafted furniture pieces tailored to their specific design preferences and functional requirements. This India bespoke order route is designed exclusively for deliveries within India, ensuring efficient fulfilment through our Jaipur facility.

1. India Routing & Scope

All bespoke orders placed through the India bespoke page are:

  • Manufactured at our artisan facility in Jaipur, India.
  • Stored and processed at our Jaipur fulfilment centre.
  • Delivered strictly within India to all states and union territories.

Important: Cross-border deliveries outside India are not permitted once the products have entered the domestic fulfilment network.

2. Two Levels of Customisation

Level 1 – Personal Modifications

Based on an existing Artisan Furniture design, Level 1 allows you to:

  • Change the fabric or finish
  • Select alternative hardware
  • Choose a different leg design
  • Request minor dimensional adjustments (within tolerance)

Ownership of the design remains with Artisan Furniture.

Level 2 – Custom Creations

For entirely new designs or significant modifications, Level 2 enables:
  • Submission of your concepts, drawings, or technical plans
  • Bespoke development with exclusive rights for your business
  • Joint confirmation on technical feasibility and production timeline
Design ownership is transferred to the commissioning business upon order confirmation.

3. What Can Be Changed

  • Fabric & Upholstery: Velvet, linen, cotton, premium leather (7 colors)
  • Finishes: Honey, Oak, Walnut, and over 20 artisan finish options
  • Hardware: Empire Brass Pull, Pewter Knob, Deco U-Bar, and more
  • Leg Designs: Tapered Gold Tip, Globe Foot, Victorian Turn, etc.
  • Timber: Mango (standard), Oak, Acacia, Sheesham (volume dependent)
  • Dimensions: Minor modifications (Level 1) or structural redesign (Level 2)

All finishes and fabrics are artisan applied or tested for durability.

4. Pricing, Taxes & Payment (India)

  • Currency: Indian Rupees (INR)
  • Taxes: 18 % GST applies in accordance with Indian regulations.
  • Banking: Payment in INR to our HSBC India account or through authorised online payment methods.
  • Quotation validity: Time-limited; revised after expiry

Indicative adjustment costs:
Finish change: +7%
Fabric change (non-leather): +7%
Leather upgrade: Quoted individually

5. Lead Times

Bespoke orders are handmade to order and typically dispatched within 8 – 16 weeks, depending on:

  • Complexity of customization
  • Production queue
  • Fulfilment processing at Jaipur

6. Sketches & Drawings

Sketches may be provided upon request:

  • All dimensions are approximate
  • Final product may vary slightly due to handcrafting
  • Sketches are guidelines, not construction blueprints

7. Order Process

  1. Brief & Classification: Share your customization request → Level 1 or Level 2 classification.
  2. Quotation: Receive your formal bespoke quote.
  3. Deposit: 100 % non-refundable deposit required to commence production.
  4. Production: Handcrafted in Jaipur.
  5. Domestic QC: Product processed at the Jaipur fulfilment centre.
  6. Approval: Photographs provided before final dispatch.
  7. Balance & Delivery: Full payment required before shipment.
  8. Delivery: Restricted to addresses within India only.

8. Returns, Cancellations & Claims

  • Bespoke orders are final and cannot be cancelled or altered after confirmation.
  • No refunds, returns, or exchanges except in the case of verified manufacturing defects.
  • Defect claims must be raised promptly and supported with photographic evidence.
  • Our standard Indian claims window and remedy procedure applies.

9. Using the Correct Regional Route

This policy applies strictly to Indian deliveries. Orders may not be rerouted internationally after processing in Jaipur. For delivery outside India, please place bespoke orders via the respective regional website.

10. Contact – India Bespoke

Fulfilment: Jaipur, India
Banking: HSBC India, INR Account or Online Payment
Hours: Monday – Friday, 9 AM – 5 PM (IST)
Email: [email protected]
Website: www.artisanfurniture.co.in

Trading name of Global Vision Direct Private Limited.

Published January 2026 | Effective from January 2026 until Superseded or Amended

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